Product Designer
User Interviews
Competitive Analysis
Design
Prototyping
Product Context
Main Challenges
1
Load of documents and information
2
Unite and integrate different tools into one.
3
Non-technological users in an enterprise environment.
4
Allow simultaneous collaboration between 5 roles.
What Are The Product's Goals and Objectives?
Users & stakeholders interviews
I conducted 4 interviews at the beginning of this project. The first one was with the project manager and development manager, after that, I ran 3 interviews with SMEs (Subject matter experts), from the departments of the designated users.
Analyzing User Types and Roles
After the interviews, I understood the different responsibilities, goals, and challenges for every role in the process. It helped me to design the actions and flows every role pass through.
Handles customs cases, responsible for the commissions and oversees the work of all roles.
Transference of tariff affairs
facilitating the moving of merchandise
Making sure all roles collaborate successfully.
Hard to trace and oversee all cases.
Lots of tasks going on simultaneously.
Classify cases and merchandise by types. Subordinate to the Customs Manager.
Classify as many cases as possible.
Minimize time and errors in classifications.
Comparisons to past cases are complicated and create workload.
Unclarified cases create delays.
Check the existence of required permits for merchandise and obtain missing permits
Goals
Obtain permits for existing cases, derived from previous ones.
Submit the required permits to governmental organizations.
Frustrations
Hard to follow existing permits and expirations.
Understand which permits are required for every case.
Filling in technical data about the customs case.
Goals
Fill in data for as many customs cases as possible
Fill in data as fast as possible.
Make as few mistakes as possible.
Frustrations
Past system designed right to left.
Many cases, difficult to organize.
Difficulty assessing workload status.
Review the customs case and affiliated documents before they are sent for payment.
Goals
Obtain permits for existing cases, derived from previous ones.
Submit the required permits to governmental organizations.
Frustrations
Hard to follow existing permits and expirations.
Understand which permits are required for every case.
How users complete their tasks and interact with each other?
The main user flow, is between 5 users types, to complete the customs case
How similar products solve this?
Post-study, I was keen to review the solutions present in the industry to these challenges, as well as their features, specifically with respect to case management.
From Research To Design - Inital Wireframing
From the accumulated knowledge of research, I made 2 different concepts and shared them to the stakeholders, to explore preferences.
Concept 1 - Table View
Focuses on the details by showing more information on every case at first sight.
More information is shown in the case preview on the left panel.
Concept 2 - Lanes View
Focuses on the case location and status of the customs process.
Shows less information at first sight, but is easy to manage and monitor.
The users didn’t understand how to move cases and wanted to have more information at first sight.
Haeder to develop
Finalizing Design - High Fidelity Screens
Home Screen
Classifier Flow
Review the products of a particular case.
Set a price, based on comparable previous products.
Return issued cases to the customs manager.
Verify related permits.
